Sunday, June 04, 2006 |
Me: I need my username and password for my DSL account Verizon: Your account is still pending in the system Me: Why did I get an email saying it was ready? Verizon: Well, did you set up your username and password yet? Me: Thats what I'm calling you for! Verizon: Ok, did you install your CD yet? Me: No, I'm running Linux Verizon: Well, you need to set up your account so if you could open up Internet Explorter Me: I dont have Internet Explorer. I am running Linux which is the opposite of Windows and Macintosh Verizon: Ok, well then you need to install your CD Me: I dont run windows so I cant use your CD. All I need is my username and password. Verizon: Well, you havent set that up yet so I need you to open up Internet Explorer. Me: How am I going to set it up on the internet without being able to login? Verizon: We need to configure your modem. Me: I dont have a router. I just have a regular DSL modem. How does one configure a modem? Verizon: I need you to open internet explorer. Me: Is this just a web configuration? Will Firefox work? Verizon: No, you need to open Internet Explorer. Me: Can I talk to a supervisor please? Supervisor gets on the phone and says to give him one second. Within 1 min I had a username and password given to me over the phone... Amazingly this was a username and password that WAS generated for me and DID NOT need to be created by me, even if I did run the software. (C)2003-2008, Bob K Mertz - Some Rights Reserved |
