BibleBoy's Blog: Thank You, T-Mobile

Tuesday, December 18, 2007

Thank You, T-Mobile

I just received this email which does make me feel a lot better about the situation.

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Subject: RE: T-Mobile/Twitter contradiction
Date: Tue, 18 Dec 2007 10:47:25 -0800
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From: "Media Relations"
To: "Bob K Mertz" <@bibleboy.org>
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Bob,

Apologies for the confusion. The initial information provided was simply
misinformed. The information provided by T-Mobile yesterday is correct -
The Twiiter issue over this past weekend was due to technical service
issues between Twitter and T-Mobile that have since been resolved.=20

Regards,

T-Mobile USA, Inc.
Public Relations

---- Update ----
I later received this email which definately was a lot warmer than what I had been receiving from the president's office.

From: MediaRelations@T-Mobile.com
Subject: RE: T-Mobile/Twitter contradiction
Date: December 18, 2007 4:37:43 PM EST
To: bob@bibleboy.org

Thanks, Bob.
We certainly aren't trying to hide anything - we absolutely value our
customers and do our best to do right by them. As is today's tech age,
the misinformation spread like wildfire which contributed to the
widespread rumors. We took proactive measures to follow up on all
customer inquiries and media inquiries to ensure our customers had the
appropriate information.

Appreciate your note and happy holidays.

T-Mobile USA, Inc.
Public Relations

Labels: sms, tmo-vs-twit, tmobile, twitter