Sunday, June 22, 2008 |
eBay = Braindead
So I closed my account at ebay a while ago because of their hatred of sellers. It's not worth selling any of my old stuff on a site that offers no protection at all to the seller. So anyway, I get this message about letting them know if there was anything that they can do to keep me as a customer...... Here's the email I sent them:I have to say that I would also like to keep my eBay account active, however, your recently policy changes have made very clear that you do not value the casual seller. A few months ago I faced a buyer who blantantly ignored the terms of an auction I had (and according to his previous feedback he's done the same thing before). eBay offered no protection for me, the seller, in this scenario. The only responses that I received were form letters explaining the policies and that I could opt to use SquareTrade which costs more than the actual price of the auction. As if this wasn't bad enough you recently changed your policy to prevent sellers from leaving negative feedback for buyers. Now the casual seller is now not only not protected from buyer abuse but they are also now no longer able to warn others. These are very serious issues and I can not continue to use a service that offers absolutely no protection for me. I would certainly consider keeping my account open if these policies were reveresed. So after a week I finally got a response... Are you ready for this? Dear Robert, Thank you for writing eBay in regard to halting the closure of your account. We're glad you decided to stay with us! We look forward to continuing our successful and fun relationship. Thank you again, and welcome back to the community! Sincerely, Sam B. eBay Customer Support W...T...F... Why should you even bother to read an email from your customer? I mean, you've got them by the balls and they have no other choice so why in God's name would you want to actually CARE about what they have to say? Where did I say that I WANTED to stop the closure of my account? Oh... maybe it was the successful and fun relationship? *rolls eyes* Labels: customer service, ebay (C)2003-2008, Bob K Mertz - Some Rights Reserved |
