BibleBoy's Blog

Sunday, June 22, 2008

eBay = Braindead

So I closed my account at ebay a while ago because of their hatred of sellers. It's not worth selling any of my old stuff on a site that offers no protection at all to the seller. So anyway, I get this message about letting them know if there was anything that they can do to keep me as a customer...... Here's the email I sent them:

I have to say that I would also like to keep my eBay account
active, however, your recently policy changes have made very clear that
you do not value the casual seller. A few months ago I faced a buyer
who blantantly ignored the terms of an auction I had (and according to
his previous feedback he's done the same thing before). eBay offered no
protection for me, the seller, in this scenario. The only responses
that I received were form letters explaining the policies and that I
could opt to use SquareTrade which costs more than the actual price of
the auction.
As if this wasn't bad enough you recently changed your policy to prevent
sellers from leaving negative feedback for buyers. Now the casual
seller is now not only not protected from buyer abuse but they are also
now no longer able to warn others.
These are very serious issues and I can not continue to use a service
that offers absolutely no protection for me. I would certainly consider
keeping my account open if these policies were reveresed.

So after a week I finally got a response... Are you ready for this?

Dear Robert,

Thank you for writing eBay in regard to halting the closure of your
account.

We're glad you decided to stay with us! We look forward to continuing
our successful and fun relationship. Thank you again, and welcome back
to the community!

Sincerely,
Sam B.

eBay Customer Support

W...T...F...
Why should you even bother to read an email from your customer? I mean, you've got them by the balls and they have no other choice so why in God's name would you want to actually CARE about what they have to say? Where did I say that I WANTED to stop the closure of my account?

Oh... maybe it was the successful and fun relationship? *rolls eyes*

Labels: customer service, ebay

Posted @ 11:15 PM // 0 comments // View Links // Create a Link //

Saturday, March 22, 2008

eBay does not protect sellers

I received a dispute filed from a buyer nearly 2 months after he had received his items. The only contact from the buyer was made only a few days before while I was away. The auction terms (which eBay refers to as a contract) stated any issues must be reported within 5 days. At this point I expected eBay to step in to ensure the protection of me, the seller, but was frustrated when eBay's response directed me to the "free" service of SquareTrade which eventually tells you that you are unable to receive any action unless you pay for a mediator. I have been incorrectly accused (publicly) of violating the terms and eBay is offering no support or any protection for me. Their only response other than SquareTrade was that I should contact the buyer personally, thus putting any blame on me. Additionally, the same seller has previously left negative feedback with replies indicating he has done the same thing at least 2 times prior to this incident, yet he is allowed to continue with such practices and abuse other sellers on eBay.

For a company that says its a safe place to buy and sell, they sure are missing the whole sell part. Not sure what good buyers are if you don't have any sellers but if this keeps going we might have to see how that scenario would work out.

Labels: customer service, ebay, evil, unfair, yro