Tuesday, September 23, 2008 |
Maybe T-Mobile does care
After all of the stuff that happened today I decided about an hour ago that I was going to call T-Mobile and cancel my order for the G1 and then when my contract was up I would get the Android phone that should be hitting sprint soon and move my service over to them. I went ahead and called to do just that and customer care transfered me to the customer loyalty department. I pleaded my case and we talked for about 30 mins and, while she explained her point, I still was not happy about the fact that the press conference promoted the $179 price. She looked into a lot of things and said that because the G1 is a pre-order it actually isn't even in their system and they can't do anything with that phone as far as ordering..... so we got creative.The end result? Let's say I'm pleased as punch (whoever said punch was pleased.... anyway) at the arrangement. Currently I have a $49.99 myFaves plan with 600 mins so we played with that. She switched me over to a $39.99 myFaves plan with 1000 mins and she also deleted my blackberry internet service and readded it with a 30 day free option. So how does this work out. Well, the blackberry internet swapping is getting me about $20 off my current bill and then if you figure the 2 year contract that I am now in and I'm saving $10 a month on that then that comes out to be $240. Over the next 2 years I will have saved $260 because of a phone that I paid $300 for..... So basically I'm paying $40 for the T-Mobile G1. I think I can honestly say that I heart T-Mobile again! Labels: customer service, g1, google, gphone, htc, htc dream, t-mobile (C)2003-2008, Bob K Mertz - Some Rights Reserved |
T-Mobile G1 = Good / T-Mobile = eh?
With all the anticipation of the T-Mobile G1, formerly HTC Dream, formerly the "G-Phone" and I couldn't wait for the press conference today. While watching it I was completely floored by how intuitive this phone was. I became more and more pumped about it and finally, it was time.About 20 mins ago I completed my order for my G1 and I got my confirmation and the invoice that would be charged to my next bill.... $333.... What?! They said in the press conference that the price for existing T-Mobile customers would be $179. Why was I being charged $299?! I called customer service and they told me it was because I was not eligible for a full upgrade until Feb.... Huh? Oh, it was because I signed on to a 2 year contract in April of 2007. But wait... I didn't. When I went into the T-Mobile store I SPECIFICALLY paid the extra money for my phone in order to get only a 1 year contract. Now the burden is on ME to prove that. This isn't all that shocking because the store that I dealt with (In Dulles Town Center, Sterling, VA) were complete idiots. They screwed up every single aspect of my account and apparently they even snuck something else shady by me that is now costing me more than $100. I've always dealt with T-Mobile customer service rather than going to stores since that time but just setting foot in the store as my first experience is STILL haunting me. But here is the kicker.... A friend of mine is being charged $299 for her phone as well.... and she is only a couple months from her 2 year contract being up. To me I think this is an EXTREME mis-representation. If a company "gives" you free phones when your contract is up in order to renew you with them then what percentage of T-Mobile's customers are actually NOT under a contract. So when you say in your press conference "T-Mobile customers" you are incorrect because really you should say "A small percentage of T-Mobile customers" since that is the better story. I'm upset on a variety of levels with T-Mobile. Last night I considered not getting the G1 simply because I was concerned about locking myself into a 2 year contract with T-Mobile.... and now I have to be worried that maybe I made the wrong decission? Don't get me wrong, I am excited about the phone and can't wait to get it.... but each month that goes by I get less and less excited about T-Mobile. UPDATE: I'm now hearing rumors that NEW customers are ordering the phone and getting the $179 price..... But according to the press conference ONLY existing customers are able to order the phone now.... Way to treat your CURRENT LOYAL customers! This is very upsetting and they had BETTER fix it. Labels: $299, cellular, customer service, g1, google, gphone, htc, htc dream, phones, t-mobile (C)2003-2008, Bob K Mertz - Some Rights Reserved |
(C)2008, Bob K Mertz - Some Rights Reserved
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