Saturday, March 29, 2008 |
BlackBerry Fails..... AGAIN (Another global outage)
Well I think I need to start considering a new phone. My BlackBerry email was down today between 9am and 12:30pm (EDT). I called T-Mobile and they confirmed that there was a global blackberry outage. It's getting pretty frustrating that I can not rely on something that I pay someone for for the purpose of running my business. Maybe they feel like they can just play with servers on Saturday but it happens to be a day that I heavily rely on my BlackBerry service for *MY* business.The entire Research In Motion company is starting to scare me. Its not so much that they have all these outages but the company doesnt seem to have any concern about them and their response to them is to blame someone else. The outages, however, are starting to get plentiful and thats a cause for concern. If you need to do maintence let your users know that its a possibility so that the ones that rely on your service for critical things can make the needed adjustment. The most frustrating thing about all of this is that the BlackBerry fits my life the best. Windows Mobile is junk.... Palm is dying (what's left of it) and Nokia still doesnt understand the concept of universal USB charge and data..... then of course the iPhone is AT&T only. So what options do I have? I understand servers break but if they keep breaking this frequently then you need to come up with a new plan. If it's maintence windows then thats just as bad because your not telling your users. Above all else, be honest with your users when there are problems instead of blaming someone else. If we can't trust you to tell us about an outage all we can do is accept the fact that you break stuff and the result will be us blaming you even when its not your fault. UPDATE 3:15pm: I was told that this was a scheduled outage, however, I still have no idea where it was announced. If it was scheduled then my complaint is that they need to find a way to actually inform their users reliably. Even T-Mobile thought it was an outage and they had no ETA on a resolution. Labels: blackberry, mobile, outage, phones, research in motion, rim (C)2003-2008, Bob K Mertz - Some Rights Reserved |
Saturday, March 15, 2008 |
<3 T-Mobile <3
I know that I have been pretty critical about T-Mobile at times but I just want to let everyone know that that really has been more in the same fashion of a friend doing something that upsets you but a stranger could do it and you won't care. Now, I don't like the ordeal that Robert Dotson's office created but I really have to say that I do absolutely love T-Mobile. Tonight was no different. I talked with an awesome tech support rep who actually interacted with me rather than "boss me around" and just tell me what to do. Actually, I have *never* had a bad experience with T-Mobile's customer service. They are also the company that I think pushes the limits beyond the normal by innovating new ways of doing things. But anyway, T-Mobile had to transfer me to BlackBerry themselves about 40mins ago..... And I'm still on hold. RIM doesn't make me so happy - but that's another blog post :) Labels: blackberry, customer service, mobile, phones, t-mobile (C)2003-2008, Bob K Mertz - Some Rights Reserved |
Wednesday, February 27, 2008 |
Is T-Mobile broke? (And I don't just mean Twitter SMS)
I just attempted to place a call and received "Call Failed" .... I tried multiple phone numbers with the same result. I rebooted my phone, and the same thing occurs. I do, however, have data services such as web and email but phone services and SMS is completely dead. I also have a backup T-Mobile phone that I popped my SIM card in and it shows the same results.Worse yet.... I just had a friend call my phone number and she received "That number is no longer in service"...... Oh... and to top it off I call T-Mobile and they are closed until 6am EST?! (C)2003-2008, Bob K Mertz - Some Rights Reserved |
Sunday, April 15, 2007 |
There are a lot of issues with the SK3 for me.... Now, I will admit that the SK3 is a great phone for the non-geek and someone who is attached to microsoft's nipple. It has a lot of cool features to it -- and the $20 a month for both unlimited data and unlimited text messaging is awesome. The problem is that the people that rely on the additional services that a "smart phone" offers will gain absolutely nothing from the SK3. Basically, if you don't realize you can check email and surf the web on the phone, the SK3 is going to be amazing.... but if you understand the technology, the SK3 will do nothing more than piss you off. And the biggest complaint of all - no IMAP support! Ok, yes, the "box" says that it support IMAP but all it can do is download messages from your inbox. It does not talk back to the server and mark messages as read, read folders on your IMAP server, or even store sent messages on the server... It is 100% pointless as an IMAP client. Oh... and get this one... a new feature in the sidekick 3 that wasn't in the sidekick 2.... a USB cable! But wait.... all the USB cable does is allows you to use your SK3 as a card reader. Yup... no syncing or anything via the USB cable... just copy your mp3's over to your card so you can listen to them (and I mean listen - not use them as a ringtone because that would mean you wouldnt buy their 20 second version of the same song for $2) Bluetooth? Yea... if you use a headset it works.... but forget doing anything else with it... it ONLY supports headsets -- absolutely nothing else. No file transfer (not even to the SD card), no modem use.... NOTHING. It's nice to see universal protocols adapted so that they will only work with one feature.... it's incredible. Did I mention it doesnt work with Mac OSX and doesn't have IMAP support? The most upsetting thing about all of this is that the sidekick has so much potential but the problem is that, like so many other corporations, the belief is that you have to cripple things and force people to buy them -- thus making the product absolutely worthless. I set up my T-Mobile account because the SK data plan would have saved me $40 a month... any other phone with T-Mobile really (afaik) won't save me much, if any, money at all.... so I guess I'll be sticking with Cingular a while longer.... maybe I'll end up with an iPhone? Well, the issue with that is whether or not it will have an SSH client or anything else useful..... for now I'll be using my Nokia -- from yet ANOTHER company that refuses to interact with anything other than Microsoft's nipple but at least has enough sense to let there be some back doors and loophole's that those using Macs and Linux can actually function. Labels: apple, mobile, nokia, phones, sidekick, t-mobile (C)2003-2008, Bob K Mertz - Some Rights Reserved |
Friday, April 13, 2007 |
Sinuses suck... add an EXTREMELY stiff neck on top of that and you have for a very uncomfortable experience. Aside from that, tonight I got a Sidekick 3 which, obviously, also means that I'm switching to T-Mobile. The device may not be the best for me regarding functionality but by going with the SK3 I get unlimited data and unlimited SMS for only $20 a month... plus the competing price plan on T-Mobile vs Cingular has an extra 200 or maybe 300 mins.... It basically boils down to saving $40+ per month so within just a few months I'll make up the cost of the early termination fee plus I'll sell my Nokia 9300 on eBay which will probably put me around breaking even for the phone. My rant with the SK3 is primarily that it doesn't support IMAP. Ok, so it can download messages via the IMAP protocol but it will not communicate with the server telling it when I delete a message, read a message, reply, etc... It quite honestly is stupid and it is a severely hindering thing for me... but sometimes it does just boil down to cost... for $40 a month, I will find some creative way of doing what I need to. It's very time for bed now.... Labels: cingular, mobile, phones, sinuses, t-mobile, wireless (C)2003-2008, Bob K Mertz - Some Rights Reserved |
(C)2008, Bob K Mertz - Some Rights Reserved
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