Saturday, March 15, 2008 |
<3 T-Mobile <3
I know that I have been pretty critical about T-Mobile at times but I just want to let everyone know that that really has been more in the same fashion of a friend doing something that upsets you but a stranger could do it and you won't care. Now, I don't like the ordeal that Robert Dotson's office created but I really have to say that I do absolutely love T-Mobile. Tonight was no different. I talked with an awesome tech support rep who actually interacted with me rather than "boss me around" and just tell me what to do. Actually, I have *never* had a bad experience with T-Mobile's customer service. They are also the company that I think pushes the limits beyond the normal by innovating new ways of doing things. But anyway, T-Mobile had to transfer me to BlackBerry themselves about 40mins ago..... And I'm still on hold. RIM doesn't make me so happy - but that's another blog post :) Labels: blackberry, customer service, mobile, phones, t-mobile (C)2003-2008, Bob K Mertz - Some Rights Reserved |
Wednesday, February 27, 2008 |
Is T-Mobile broke? (And I don't just mean Twitter SMS)
I just attempted to place a call and received "Call Failed" .... I tried multiple phone numbers with the same result. I rebooted my phone, and the same thing occurs. I do, however, have data services such as web and email but phone services and SMS is completely dead. I also have a backup T-Mobile phone that I popped my SIM card in and it shows the same results.Worse yet.... I just had a friend call my phone number and she received "That number is no longer in service"...... Oh... and to top it off I call T-Mobile and they are closed until 6am EST?! (C)2003-2008, Bob K Mertz - Some Rights Reserved |
Thursday, December 13, 2007 | ||
T-Mobile violates Net Neutrality? (Blocks Twitter)
Update: Apparently the email address for the customer service executive is rdotson@t-mobile.com and not rbotson like I first posted.Update 12/14 @ 3:34pm: Twitter has confirmed that there is an issue on the satisfaction page (link below) but they don't indicate what the problem is. No one that I have been in contact with has heard anything from T-Mobile other than what we were told by customer service (that they are blocking twitter and/or they don't support short code) Update 12/14 @ 4:58pm: I have received this response from T-Mobile. Very Upsetting Update: To follow all of my posts related to the T-Mobile/Twitter issues, please click here For the last few days I have been unable to send SMS messages to the Twitter service from my T-Mobile cell phone. This evening I decided that enough was enough and I called T-Mobile. I spoke with 3 different reps and would not let up until I got an answer for why this was no longer working. Finally I spoke with someone in Customer Relations and she felt strongly enough about this that she got a tech on the phone. After waiting for the tech to research the issue they came back with a response (and the rep I was spoeaking with was as outraged as I was). Their official response was that T-Mobile does not support third party messaging services and the reason why I am all of a sudden unable to send messages to the Twitter service is because their system "caught up to the bug." I specifically asked if this meant I should expect to never be able to send to Twitter again and the answer was yes. I explained to the rep about Net Neutrality and, to be honest, she had been outraged from the start. She completely agreed with me that this was an example of T-Mobile picking and choosing who you can and can't use with your T-Mobile SMS. I also explained that I paid for unlimited SMS messaging and not selective unlimited SMS messaging. She, again, agreed. The rep and I collectively agreed that this matter needed to be heard and she opened a "Voice Forum" request with the ID of 0623630. For reference to the people reading this, the rep that I talked to had the ID of 3828493. One thing that I do want to request is that if anyone calls in to speak with someone or emails customer service, please do not speak negatively towards the rep that I spoke with. She was extremely helpful and very instrumental in getting the ball rolling. Also, if you want somewhere to send an email, please use rdotson@t-mobile.com. It would be really great if we get a lot of people to write in or call in and explain the issues with their decission and how we object to any move that a company makes towards chosing what we can and can't do with a service we pay for. Hope to see you on Twitter from T-Mobile soon! :) Labels: net neutrality, sms, t-mobile, tmo-vs-twit, twitter (C)2003-2008, Bob K Mertz - Some Rights Reserved |
Sunday, April 15, 2007 |
There are a lot of issues with the SK3 for me.... Now, I will admit that the SK3 is a great phone for the non-geek and someone who is attached to microsoft's nipple. It has a lot of cool features to it -- and the $20 a month for both unlimited data and unlimited text messaging is awesome. The problem is that the people that rely on the additional services that a "smart phone" offers will gain absolutely nothing from the SK3. Basically, if you don't realize you can check email and surf the web on the phone, the SK3 is going to be amazing.... but if you understand the technology, the SK3 will do nothing more than piss you off. And the biggest complaint of all - no IMAP support! Ok, yes, the "box" says that it support IMAP but all it can do is download messages from your inbox. It does not talk back to the server and mark messages as read, read folders on your IMAP server, or even store sent messages on the server... It is 100% pointless as an IMAP client. Oh... and get this one... a new feature in the sidekick 3 that wasn't in the sidekick 2.... a USB cable! But wait.... all the USB cable does is allows you to use your SK3 as a card reader. Yup... no syncing or anything via the USB cable... just copy your mp3's over to your card so you can listen to them (and I mean listen - not use them as a ringtone because that would mean you wouldnt buy their 20 second version of the same song for $2) Bluetooth? Yea... if you use a headset it works.... but forget doing anything else with it... it ONLY supports headsets -- absolutely nothing else. No file transfer (not even to the SD card), no modem use.... NOTHING. It's nice to see universal protocols adapted so that they will only work with one feature.... it's incredible. Did I mention it doesnt work with Mac OSX and doesn't have IMAP support? The most upsetting thing about all of this is that the sidekick has so much potential but the problem is that, like so many other corporations, the belief is that you have to cripple things and force people to buy them -- thus making the product absolutely worthless. I set up my T-Mobile account because the SK data plan would have saved me $40 a month... any other phone with T-Mobile really (afaik) won't save me much, if any, money at all.... so I guess I'll be sticking with Cingular a while longer.... maybe I'll end up with an iPhone? Well, the issue with that is whether or not it will have an SSH client or anything else useful..... for now I'll be using my Nokia -- from yet ANOTHER company that refuses to interact with anything other than Microsoft's nipple but at least has enough sense to let there be some back doors and loophole's that those using Macs and Linux can actually function. Labels: apple, mobile, nokia, phones, sidekick, t-mobile (C)2003-2008, Bob K Mertz - Some Rights Reserved |
Friday, April 13, 2007 |
Sinuses suck... add an EXTREMELY stiff neck on top of that and you have for a very uncomfortable experience. Aside from that, tonight I got a Sidekick 3 which, obviously, also means that I'm switching to T-Mobile. The device may not be the best for me regarding functionality but by going with the SK3 I get unlimited data and unlimited SMS for only $20 a month... plus the competing price plan on T-Mobile vs Cingular has an extra 200 or maybe 300 mins.... It basically boils down to saving $40+ per month so within just a few months I'll make up the cost of the early termination fee plus I'll sell my Nokia 9300 on eBay which will probably put me around breaking even for the phone. My rant with the SK3 is primarily that it doesn't support IMAP. Ok, so it can download messages via the IMAP protocol but it will not communicate with the server telling it when I delete a message, read a message, reply, etc... It quite honestly is stupid and it is a severely hindering thing for me... but sometimes it does just boil down to cost... for $40 a month, I will find some creative way of doing what I need to. It's very time for bed now.... Labels: cingular, mobile, phones, sinuses, t-mobile, wireless (C)2003-2008, Bob K Mertz - Some Rights Reserved |
(C)2008, Bob K Mertz - Some Rights Reserved
BibleBoy's Blog by Bob K Mertz is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License.
